Frequently Asked Questions

Getting Started

Do you have tutorials on how to use the platform?

What is included with the GIBLIB subscription?

How does the CME - AMA PRA Category 1 Credit(s)™ - subscription work?

Can I get CME - AMA PRA Category 1 Credit(s)™ during my free trial period?

Pricing

Do you offer special group or institutional pricing?

Do you offer any special pricing for students or residents?

How do I cancel my subscription?

Do you offer a receipt for the annual premium subscription so I can get refunded by my employer?

CME Gift Card Bundle

Why do we offer a CME gift card bundle?

What is the Accreditation Council on Continuing Medical Education (ACCME) position on gift cards?

How does the CME gift card bundle work?

What are the gift card options available?

Can I get a discount on a plan instead of a gift card?

Can I use a discount code with a CME gift card bundle?

Will the CME gift card bundle automatically renew?

Am I allowed to write off CME plans that come with a gift card?  

Will the gift card be listed on my receipt?

Can I receive a refund for CME plans that come with a gift card?

When can I expect my gift card?

I recently purchased a GIBLIB plan, can I receive a gift card?

Can non-United States residents purchase the CME gift card bundle?

Can I get cash instead of a gift card?

Content

How often is new content released?

How can I view the 360 virtual reality content?

Mobile App

Who has access to the GIBLIB mobile app?

Can I sign up for a subscription on the mobile app?

I have a premium subscription, can I take CME assessments on the mobile app?

Can I watch 360 video on the mobile app?

I’m having issues with the GIBLIB mobile app. What can I do?

Site Issues

Why are some of the slides in the medical lectures blurred or blank?

Video/audio doesn’t seem to synchronize.

Miscellaneous

Where does the name GIBLIB come from?