Frequently Asked Questions

Getting Started

Do you have tutorials on how to use the platform?

Yes! We have compiled various video tutorials to understand how to use specific feature. You can check out the tutorials by clicking HERE.

What is included with the GIBLIB subscription?

When you become a GIBLIB subscriber, you receive instant, unlimited access to the entire GIBLIB library of cutting-edge medical content, including medical talks and surgical videos. You will be able to access all content, from anywhere, anytime, using the GIBLIB web video, mobile audio or virtual reality apps. 

How does the CME - AMA PRA Category 1 Credit(s)™ - subscription work?

Earning CME - AMA PRA Category 1 Credit(s)™ is a snap with GIBLIB Premium. Simply:

  1. Watch a video with the blue CME ribbon
  2. Complete a brief online assessment after watching
  3. Download the certificate

GIBLIB premium features thousands of hours of CME - AMA PRA Category 1 Credit™ eligible surgical videos, medical talks, and conferences. Use GIBLIB Premium to earn CME - AMA PRA Category 1 Credit™ hours studying courses that help you deliver stellar care to your patients.

Can I get CME - AMA PRA Category 1 Credit(s)™ during my free trial period?

Only paid GIBLIB Premium subscribers can claim CME - AMA PRA Category 1 Credit(s)™. 

However, you can watch CME - AMA PRA Category 1 Credit(s)™  videos and complete the online assessments during your free trial to test drive GIBLIB Premium. You just won’t be able to download the certificates.

Remember, you can cancel your subscription at any time, so why not get full access to immersive CME - AMA PRA Category 1 Credit(s)™ courses with GIBLIB Premium?

Pricing

Do you offer special group or institutional pricing?

Absolutely! GIBLIB for Institutions delivers immersive medical education to your staff and physicians, faculty and students, at a big savings over our Individual plan. Medical facilities like hospitals, schools and residency programs alike use GIBLIB to foster a growth mindset and attract dynamic medical professionals. 

The discounted pricing is customized to the size of your organization and the features you choose, like the ability to earn CME - AMA PRA Category 1 Credit(s)™.

To learn more about GIBLIB for Institutions, and find out how much you can save on medical education, fill out the information request form on our Institutional Pricing page.

Do you offer any special pricing for students or residents?

Yes! GIBLIB is proud to support medical students and residents with a 50% discount on individual subscriptions. We want to help improve patient care by equipping future medical professionals with world-leading medical education and surgical videos.

To claim your student discount, you can contact support@giblib.com.

How do I cancel my subscription?

You may cancel your GIBLIB subscription anytime, no questions asked. Simply cancel from the Account Settings from within the GIBLIB dashboard. Your subscription will be cancelled before the next billing cycle. We do not offer prorated refunds.

Do you offer a receipt for the annual premium subscription so I can get refunded by my employer?

Yes! Simply send your request to support@giblib.com. Make sure to indicate the email address you signed up with. We’ll email you a pdf copy of your receipt so you can be reimbursed by your employer or deduct the cost on your taxes.

CME Gift Card Bundle

Why do we offer a CME gift card bundle?

What is the Accreditation Council on Continuing Medical Education (ACCME) position on gift cards?

How does the CME gift card bundle work?

What are the gift card options available?

Can I get a discount on a plan instead of a gift card?

Can I use a discount code with a CME gift card bundle?

Will the CME gift card bundle automatically renew?

Am I allowed to write off CME plans that come with a gift card?  

Will the gift card be listed on my receipt?

Can I receive a refund for CME plans that come with a gift card?

When can I expect my gift card?

I recently purchased a GIBLIB plan, can I receive a gift card?

Can non-United States residents purchase the CME gift card bundle?

Can I get cash instead of a gift card?

Content

How often is new content released?

Exclusive new content is released every week. Subscribers receive at least 2 emails per week with the latest surgical videos, medical talks, new courses, and any additional special releases.

Worried you missed the latest email? See all the content that’s new on GIBLIB.

How can I view the 360 virtual reality content?

Get a fully immersive experience with 360 VR by visiting our VR page on a PC, Mac, mobile, tablet, or any virtual reality headsets. We recommend Google Chrome for the best experience for most devices. With a VR headset navigate to the GIBLIB 360 VR webpage using the native web browser.

The GIBLIB apps for the Oculus Go and Oculus Rift, in addition to a new app for the Oculus Quest, are currently being redeveloped. Check back for updates.

Mobile App

Who has access to the GIBLIB mobile app?

All users with active subscriptions have access to the GIBLIB app. Unfortunately, new users will not be able to register in-app. To register, go to our website.

Can I sign up for a subscription on the mobile app?

No, you can only sign in with an existing active subscription

I have a premium subscription, can I take CME assessments on the mobile app?

You can save to take your assessment on a later date or the app will forward you to the GIBLIB website to complete your assessment.

Can I watch 360 video on the mobile app?

The mobile app does not yet support playing 360 video. Most 360 videos do have a non-360 version so you can still watch and listen to the content from those videos on the mobile app.

I’m having issues with the GIBLIB mobile app. What can I do?

You can submit a bug report within the app by going to your profile view and clicking the report icon on the top left.

Site Issues

Why are some of the slides in the medical lectures blurred or blank?

Due to copyright issues, there may be some slides shown as blank in the medical lecture videos.

Video/audio doesn’t seem to synchronize.

Most often audio/video synchronization issues are related to your internet connection which can slow down depending on local usage patterns. Try to watch the video in a different browser, on a different device, or hard-refresh your current browser. You can also try manually changing the resolution of the video to a lower resolution. If you notice the problem is only with a single newly published video and not with multiple videos or videos that were previously normal, please let us know by submitting a ticket or email us at support@giblib.com.

Miscellaneous

Where does the name GIBLIB come from?

The name GIBLIB was inspired by Dr. John Heyshom Gibbon, the revolutionary surgeon and inventor of the heart-lung machine. 

GIB - in honor of his last name, Gibbon
LIB - short for Library

Combine those together and you get GIBLIB.